Hytera Communications, a leading global provider of critical communications technologies and solutions, has deployed its Hytera HyTalk Push-to-Talk over Cellular (PoC) system for Tao Bin, Thailand’s leading smart beverage vending machine brand. The collaboration has transformed Tao Bin’s nationwide after-service operations and set a new benchmark for efficiency, visibility, and responsiveness in Thailand’s smart retail sector.
Deployed across Tao Bin’s backend platform, Hytera HyTalk centralizes device management and connects service teams and the office through unified voice, video, and GPS communications. Paired with PNC460 XRugged Smart Devices running over local cellular networks, the solution enables faster dispatch, on-site support, and fully synchronized service operations across Thailand.
Since implementation, Tao Bin’s after-sales teams have improved dispatch precision, on-site collaboration, and overall service quality. Real-time monitoring, video assistance, and centralized device management have enabled Tao Bin to build a smarter, scalable, data-driven service network that ensures nationwide uptime and consistent customer experience.
“Our field teams can now respond faster and coordinate more efficiently across Thailand’s network,” said Watanya Amatanon, CEO of Tao Bin, “Hytera HyTalk has given us real-time service visibility, improved dispatch efficiency, and better customer satisfaction.”
“This deployment highlights the versatility of PoC technology and how it can enhance service operations even in emerging commercial sectors such as smart vending,” said Lynn Lin, Sales Director of Hytera Thailand. “Devices like the PNC460, with its large touchscreen and smartphone-like usability,are particularly well-suited for field technicians who need to capture information, navigate tasks, and coordinate with the office in real time. As more service-driven businesses modernize their operations, we are committed to delivering reliable, scalable communication solutions that elevate day-to-day performance here in Thailand.”
For more information, visit: https://www.hytera.com/en/
